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My grandfather purchased what was a little dry cleaning and coverall cleaning company in Hyattsville, Maryland back in the mid ’60s. Our culture has always been customer-focused, immediate response, a family atmosphere that is an extension of our own family business.
We are hands on ownership management. We’ve always felt like being involved in every step of the process makes it much easier for us to take care of our customers.
Our employees are hands on.
I built a great rapport with all my customers. You cannot do great business if you don’t know who you’re dealing with on a day to day basis.
And we’re in it for the long haul. Everybody has the same goal of meeting the customer’s expectations and in most cases exceeding the customer’s expectations.
We want that customer to be satisfied. That’s our job when we punch in in the morning.
The best way to get your employees to care and do the best job for your customers is to make sure they understand how much you care about them.
They follow us like that, Mr Buddy. We call him Big Daddy.
Service is the key. Fast response. Constant vigilance over what’s going in, what’s coming out.
A lot of the industry is made up of national, large public companies, and the big difference is is that our ownership is involved with every single customer.
There’s a trust factor with the customer that they know when they contact us that something is going to get taken care of.
No matter how big we get, we still feel like the smallest customer and the smallest requests can be handled with grace and in a good business sense.
It’s the right service, a timely service, and we really do care.
In 10 years I hope that we’ve grown at a nice steady pace and that the family business is still a nice, strong family unit.
We’re at the fourth generation right now and I suspect that we’ll be going to the fifth. I hope I’m here then.
Oh, I think you will be.