As concerns about the COVID-19 virus impacts our daily lives in ways thought unimaginable just a month or so ago, we wanted to pass along the following information with respect to the actions we’re taking, the services we provide, the disinfection and handling of your items, and any specific enhanced protocols implemented along with the Universal Precautions in use at all times.
Ace Uniform is closely monitoring the guidance of the World Health Organization and the CDC regarding the spread of the virus (as well as the Textile Rental Services Association (TRSA), our national trade association with recommended, industry-specific guidelines). Our top priority is to focus on doing what we can to minimize the risks of exposure and limit the spread of COVID-19, ensuring we continue to meet your needs while doing our part to keep you, our employees and the communities we serve as safe as possible.
Disinfection of textiles in the laundering process is accomplished by virtue of a combination of factors including, but not limited to, pH adjustment throughout the wash process, multiple changes of water and water temperature fluctuations, as well as the use of various agents within the wash chemical formulas themselves – all consistent with CDC recommendations, and as administered, provide a kill level of 99.9% or better on facility processed textiles. Ace’s wash process is audited regularly by our chemical supplier. They use a titration process that verifies our formulas are effective and pH neutral by the end of the cycle. Recent audits have verified the pH neutrality of our formulas, and further regular monitoring reports by independent municipality labs reflect the proper operation/treatment/disposal of all facets of our wash process.
ACE UNIFORM has kept as prepared as possible in dealing with this crisis, implementing additional enhanced protocols as recommended for the safety and protection of our employees as well as the public at-large. We have intensified our program to more often and thoroughly clean our delivery vehicles, transport baskets, laundry carts and containers, paying special attention to the “touch points” most commonly affected as well as other hard surfaces. All of our employees have been instructed to use disposable gloves whenever and wherever possible, and also have available for their use other personal protective equipment (such as gowns, etc.) if deemed necessary.
In addition, we are taking steps to ensure the welfare of our employees, with new instruction on how to approach potential illness with respect to attendance, transparent communication with us about their condition, and consultation with their healthcare providers, not to mention our continuous efforts to urge all employees to be vigilant about frequent hand washing and personal care.
In that light, we feel strongly that communication with you, our customer, is a most critical component; so we are asking you to NOTIFY us immediately if any of your employees are exposed to COVID-19, suspect they have been exposed to COVID-19 or become infected with COVID-19, so we can implement additional precautions when serving your account. We also strongly encourage your organization to communicate the virus mitigating best practices identified by the WHO, CDC and TRSA (Ace will continue to provide periodic industry updates as they become available).
Please be assured we are doing everything we can to provide the safest environment for the performance of our services and appreciate your continued trust in our team.
The ACE UNIFORM TEAM